Practitioner Terms

Version 1.3 · Effective 27 June 2026

These Practitioner Terms apply to doctors, consultants (specialists), and therapists/ counsellors who provide services through the Lonia Telemedicine platform. They form part of your agreement with Lonia together with the Platform Terms of Service and the Privacy Policy. Where these terms add to or differ from the Platform Terms for practitioners, these apply.

Lonia (Lonia Telemedicine) is the telemedicine branch of Lonia Clinic & Maternity. We verify the registration and licences of the practitioners we onboard before activating their accounts.

By ticking the acceptance box you warrant that you have the authority to practise and agree to be bound by these terms.

1. Licensing and eligibility (you warrant and must maintain)

You are currently and validly registered and licensed with the relevant Nigerian regulator for your profession — the Medical and Dental Council of Nigeria (MDCN) for doctors and consultants, and the appropriate regulatory body for therapists/counsellors — and you hold a current annual practising licence.
You will promptly notify Lonia if your registration or licence is suspended, withdrawn, restricted, or subject to investigation, or if any condition is placed on your practice.
You will provide accurate registration/licence numbers and verification documents, and you authorise Lonia to verify them. You may only see patients on the Platform after Lonia has verified your credentials (isAdminVerified).
You will re-upload a current copy of your practising licence every year — your MDCN annual practising licence (doctors and consultants), or the current annual licence/ certificate from your profession's regulator (therapists/counsellors). It is your responsibility to keep an in-date licence on file; Lonia may suspend or hide your account if your licence lapses or is not renewed and re-uploaded on time.
You carry your own professional indemnity/insurance as appropriate to your practice, and you are solely responsible for maintaining it for the duration of your work on the Platform.

2. Standard of care and clinical responsibility

You are an independent professional, not an employee or agent of Lonia. You are solely responsible for your clinical judgement, diagnoses, advice, prescriptions and treatment.
You will provide care that meets the professional and ethical standards expected of your profession, including the MDCN Code of Medical Ethics (and its telemedicine guidance), and only within the limits of your competence and scope of practice.
You will exercise clinical judgement about whether telemedicine is appropriate for a given patient, and will arrange timely referral, escalation, or in-person follow-up where remote care is not safe or sufficient (continuity of care).
You will reliably verify the patient's identity, and obtain and document informed consent for the consultation as required.
You will not use the Platform for emergencies and will direct patients to emergency services where appropriate.

3. Prescriptions

You will prescribe only where clinically justified, within your scope, and in compliance with prescribing rules and controlled-substance regulations.
A prescription you issue is valid only when digitally signed by you. You are responsible for its accuracy and appropriateness.

4. Confidentiality and data protection

You will keep all patient information strictly confidential in line with the National Health Act 2014, the MDCN Code, and the Nigeria Data Protection Act 2023.
You will access and use patient data only as necessary to provide care, and will not copy, retain, share, or use it for any other purpose. Access to medical data is logged.
You will keep proper consultation records and contribute to the patient's record on the Platform as required.
Your login is personal to you. You must not share, transfer, or allow anyone else to use your account credentials, and you must keep them secure. Every consultation must be conducted by you, the verified account holder — not a colleague, assistant, or any third party. You are responsible for all activity carried out under your account, and credential sharing is grounds for immediate suspension.

5. Availability and conduct

You are responsible for keeping your availability/calendar accurate and for attending appointments you accept. Repeated no-shows, late cancellations, or poor responsiveness may affect your standing on the Platform.
You will treat patients and Lonia staff with respect and professionalism.
You acknowledge and consent that your consultations may be monitored, recorded, or audited at random by Lonia administrators for quality assurance, patient safety, training, and regulatory compliance. You will cooperate with any such review and with investigations into complaints or conduct concerns.

6. Fees, escrow and payouts

Lonia operates an escrow model: patient payments are collected by Lonia and your share is released to your nominated bank account after the consultation/session is completed, via our payment provider.
Consultation fee limits: your consultation fee must fall within the platform's bounds for your tier. General practitioners may set a fee of ₦2,000 – ₦5,000; specialists (consultants and senior registrars) and therapists, ₦5,000 – ₦100,000. Lonia may adjust these bounds; where a new cap is lower than your current fee, your fee is brought down to the cap.
Revenue split: in-house practitioners — 100% of the consultation fee accrues to the platform per their engagement; external practitioners receive their agreed share (default 70% practitioner / 30% platform); therapy sessions are split 70% therapist / 30% platform. Your specific arrangement is shown in your account and may be set out in a separate agreement.
HMO & corporate patients (mandatory minimum): Accepting HMO and corporate (organisation-sponsored) patients is part of practising on Lonia. These plans pay a reduced (discounted) rate compared with your standard fee, and that payment is settled in monthly batches — it can take up to a month to reflect — rather than per-consultation escrow. You agree to accept a minimum of 4 HMO/corporate patient consultations per day; you may raise this daily limit on your profile but not lower it below the minimum. Once you reach your daily limit you are shown as unavailable to further HMO/corporate patients for the rest of that day.
You are responsible for your own taxes on amounts you receive.
Payouts depend on accurate bank details you provide; failed payouts may be retried. Chargebacks, refunds for undelivered services, or proven misconduct may be offset against amounts owed to you.

7. Independent contractor; no guarantee of volume

Nothing in these terms creates an employment, partnership, or agency relationship. In-house / hospital practitioners may instead be engaged under a separate employment or engagement agreement with Lonia Clinic & Maternity, which governs that relationship. Lonia does not guarantee any minimum number of patients, appointments, or earnings.

8. Liability and indemnity

You are responsible for, and will indemnify Lonia against, claims arising from your clinical care, advice, prescriptions, breach of professional duty, or breach of these terms.
Lonia provides the Platform "as is" and is not liable for your professional decisions. Lonia's liability to you is limited as set out in the Platform Terms.

9. Suspension and termination

Lonia may suspend or remove you from the Platform if your licence lapses or is restricted, if a credible patient-safety or conduct concern arises, if you breach these terms, or if required by a regulator or by law. You may stop offering services at any time, subject to completing care you have already accepted.

10. Acknowledgement

By ticking the acceptance box at registration you confirm your licensure warranties, accept clinical responsibility for the care you provide, and agree to these Practitioner Terms, the Platform Terms, and the Privacy Policy.

Revenue splits and any separate practitioner agreement prevail where they set out specific commercial terms.